Over the years I've enjoyed helping others with to find answers to simple questions and solutions to major crises. Often customers have thanked me in different ways, and I just want to say that I'm always very appreciative of the positive feedback. It makes me want to work harder in the future and keeps me motivated to learn more. So, a big Thank You in return for all positve comments I've received, and regardless of how small it really does make a difference.

I would like to share some customer quotes from those who took an extra moment to write to my manager or myself.

"Steven Erat has by far been the best support engineer we have ever had for ColdFusion support and except for his exceptional dedication (I have talked to him as we both worked to 10:00 pm) and his ability, I probably would not recommend the money we spend for Gold Support. As we both know, Steven has been instrumental in the CFMX program for Macromedia. Steven has time after time gone the extra mile for customer satisfaction."

"Thanks again for coming up with this for us so quickly. I was surprised when I noticed your email at 2:30 this morning. For the record, we do appreciate all of the effort you have put in on [our company's] behalf. I have mentioned to John Lenz numerous times how you have helped us resolve our issues quickly and effectively. Thanks for all your work (but, you don't have to stay up all night on our account :)"

"I would like to bring to your attention the level of support that we received from Steve Erat. We were experiencing problems with Oracle and our production web server with 30 mission critical web applications was being affected. From the beginning Steve was able to provide suggestions and solutions on how to eliminate this problem. He would often follow up and ask if the fix cleared the problematic problem and provide other options to try. We cleared the problem by finding poorly written code with Steve's help. It took a lot of effort on his part to go through the logs and tell us what applications were causing problems and what to look for in the code. I am a NT/2000 engineer with no programming knowledge, but Steve was able to explain things to me so that I could get our developers to fix their code and solve the problem. I would like to thank Steve and let you know how hard he worked for a solution. We are extremely satisfied with the level of support we received from Steve. Working with Steve was one of the most positive experiences I have had with working with any technical support in my five years in IT."

"I would like to let you know that Steve has been fantastic to work with. He has proven to be very knowledgeable and his follow through is excellent. I am pleased with the contract and support provided."

"... we are leveraging an Adobe Systems support plan which has benefited us with the support services of Steven Erat. Steven's support was invaluable in overcoming our struggles with this upgrade, perhaps because it is his job to support us, or perhaps because he genuinely enjoys it. I would like think it's because of the latter. Nevertheless, we couldn't have done it w ithout his research and recommendations. I'm going to need to thank him once we deem the upgrade a success.

On with it, already& The big news is that we finally upgraded two servers last week with ColdFusion MX 7.01."