Breeze Live meetings, analogous to WebEx meetings, utilize the Flash Player as the medium for permitting multiple guest attendees to view the desktop of the Presenter. Breeze Live has built-in video and audio capability as well as whiteboarding and chat, and the Breeze Live Presenter can grant permission to a specific guest to also become a Presenter in order to share the guest desktop with the original Presenter and other guests.

This could be a great way to handle many technical support problems as Breeze Live is conducted over the HTTP port 80, so if the person needing support can at least browse the internet, then that person can also participate in a Breeze Live meeting with technical support. Both sides can visually demonstrate problems and solutions to eachother as needed. Breeze Live can faciliate problem solving by reducing confusion that can occur during telephone or email communications.

While attempting to practice a Breeze Live meeting today, I was completely perplexed for longer than I care to say when the Breeze meeting would not start. I was able to set up a meeting, invite attendees, but when clicking on the button to enter the meeting, the Breeze Live presenter plug-in (Breeze Add-In, a special Flash player called breezeaddin.exe) launched in a small white box with the text "Loading Breeze...". Nothing else happened, and the normal Breeze presenter interface didn't launch. I began following all the troubleshooting instructions that are documented for Breeze Live, scouring the TCP/IP settings of my network connections, monitoring the executables in memory with Process Explorer, and even doing network traces to determine if Breeze was even getting to the network.

Somewhere during this I recalled that earlier in the day I disabled the Zone Alarm personal firewall for Windows desktops. I confirmed that the ZA icon wasn't in the system tray, so I assumed that it wasn't running. But when looking through the Services control panel, I found the TrueVector Internet Monitor and it was running. It occured to me then that the Service was tied to the Zone Alarm program, and I realized that the TrueVector Service was still blocking new programs from accessing the internet even though the ZA system tray icon was not running. When the ZA icon is present in the system tray, the program will display a pop-up alert when an unauthorized program attempts to access the internet. The user can click YES or NO. But without the GUI in the sys tray, all programs are blocked and no notification is provided.

I added the Zone Alarm program back to the Start Up group under the Windows Start menu, so that the sys tray program would launch upon a reboot, and so that the gui would be present when the service is running. Starting the Zone Alarm sys tray program and then running Breeze Live caused a pop-up alert notification that the Flash Player would like to access the internet. Clicking the box for YES permitted Breeze Live to initialize the Presenter interface, and the practice meeting then succeeded.

Starting Breeze Live Failed, Showing Only a Pop-up Flash Player Window The Zone Alarm GUI Was Stopped, But the TrueVector Service Was Still Running Starting the Zone Alarm System Tray Program Permitted Notifications for Programs to Access the InternetConfiguring the ZA Firewall Permitted the BreezeLive Meeting to Begin