Macromedia is currently discounting the price of a single incident support call for ColdFusion and JRun to $199 from the previous $500. The special is running until June 30th.

See the Support Pricing Matrix for more pricing options. See also the Support Policies for what's covered in a support call, but in short you get an assigned product support engineer working on your issue including telephone and email. If your issue is determined to be a bug in the product, then the charge will be refunded to you.