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Zeroed-out license.properties file: The Runtime service is not available

Oct 1

posted by Steven Erat in Java, ColdFusion | 6 Comments

If you find an error regarding "The Runtime service is not available" in ColdFusion MX 6.1 or 6.1 Updater 1 when ColdFusion server will not start, I recommend that you check the logs against the errors listed below. If you find a match, check the $CF_HOME/lib/license.properties file. If the file is empty, you should copy in a new license.properties file from another server or from a back up copy, and then restart the ColdFusion service. This is CFMX bug 57260. The following logs show entries that resulted from this problem:

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This entry was posted on October 1, 2004 at 5:57 AM and has received 30280 views. There are currently 6 comments. Print this entry.

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#1 by Theresa Temple on 12/29/04 - 4:23 PM

Thank you so much for logging the issue about the "zeroed-out license.properties file". After installing the CFMX 6.1 updater, I looked in the CF server log file and saw the message, "The Runtime service is not available. This exception is usually caused by service startup failure. Please check your server configuration." After pasting that message into a search engine, your site page was the only match. I was unable to find CFMX bug 57260, but thankfully your page existed. YOU SAVED ME BIG TIME. I almost lost the entire day fixing the original problem that called for the updater, only to find there is a BUG WITH THE UPDATER! What in the world is MM THINKING!?
Sincerely,
Theresa Temple
#2 by Adam Reid on 2/7/05 - 4:37 AM

Does anyone have any information on this bug? I am loading some .jar`s into the lib directory which seems to cause this problem. Thanks for the resolution for this bug by the way, invaluable!!
#3 by Steven Erat on 2/7/05 - 7:52 AM

You probably want to load your jars into WEB-INF/lib not $CFMX_HOME/lib.
#4 by Raymond Camden on 6/23/05 - 9:59 AM

Btw - I just saw this on a CFMX7 box.
#5 by Steven Erat on 6/23/05 - 2:44 PM

Cross-linking this blog to Ray`s blog that continues this conversation....

[a href="http://ray.camdenfamily.com/index.cfm?mode=entry&e...ntry=A985D526-C129-EE2D-9581E5F165B6B40D" target="_blank">http://ray.camdenfamily.com/index.cfm?mode=entry&e......" target="_blank"]http://ray.camdenfamily.com/index.cfm?mode=entry&e......[/a]
#6 by dylan on 10/2/06 - 2:55 PM

I ran into this same error, but it was my password.properties file that was corrupted (as opposed to my license.properties file).