Pssssssstt...

Hey, over here.

wink, wink

Post mortem ColdFusion Issue Analysis

Here's a typical type of ColdFusion support ticket that we get in Macromedia Support. In this case, the server stopped responding or crashed over a weekend, and I was sent the log files and server settings to review for clues about what happened.

I'm providing this just an example of how I go about drawing conclusions and reconstructing the events that transpired. Maybe it will help you when thinking about troubleshooting your own CF servers if needed. This case isn't complete, so when further progress is made, I'll try to update the critical info here. Names and private info have been removed.

Background, this is ColdFusion MX 6.1 Updater 1 server configuration on Windows 2000 and IIS 5:

Problem Report

We had one of our CF sites go down this weekend and we dont know why the services were simply offline. Id like some help doing a post-mortem analysis to figure out why the services stopped.

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Take Action to Save PBS

A message from Robert Cringely:

Dear Readers,

The Internet is a global medium, so probably a third of you don't live in the United States. Those who do live in the U.S. may know that PBS, which pays me to write these columns, is facing a potential 46 percent reduction in Federal funding. If I, Cringely, or indeed any other part of pbs.org, is of value to you, please consider contacting your Congressional representative to make sure he or she knows how you feel. I'd like to keep my job.

All the best,

Bob


SAVE PBS

The House Appropriations committee is proposing more than $220 million in funding cuts for public broadcasting, effectively a 46 percent reduction of public broadcasting's federal financial support.

To preserve the programs you know and trust, the shows that teach our children and the services that support our educators, PBS is urgently asking all Americans who value public broadcasting to call, fax, or e-mail Congress. For details on how you can help, visit www.pbs.org/takeaction

I, CRINGELY: What does Adobe's purchase of Macromedia mean? Bob explains

The title and topic of this week's I CRINGELY column are as follows:

"A Flash in the Pan"

This message is being sent to inform you that Robert X. Cringely's latest column is now available online

What does Adobe's purchase of Macromedia mean? Bob explains, and talks about NeuStar, the VoiP company worth banking on.

"Of course, Adobe gets a lot more than Flash from its $3.4 billion (all stock, no cash) purchase. It gets Codeweaver and ColdFusion,"...

"Macromedia, in contrast, has great customer support and very good developer relations. Let's hope some of that stays." ...

"So it is a good deal all around, especially if Adobe can learn from Macromedia how to have fun."


See also:

Informit.com: What Drove the Adobe Systems-Macromedia Merger?
"Assuming that happens, the new Adobe Systems will emerge as a powerful software company with an array of products including applications such Photoshop and Illustrator - which are commonly used in publishing content in the print and web worlds - as well as Macromedia's Dreamweaver and ColdFusion products, which are essential elements to building web sites."