Sonic RecordNow! BSOD, drvnddm.sys, Direct Access Component problems

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Sonic RecordNow! BSOD, drvnddm.sys, Direct Access Component problems

My Windows XP SP2 laptop has been crashing during shutdowns while referencing drvnddm.sys in the blue screen memory dump. It was also producing a pop-up system error shortly after logging in stating

Direct Access Component has encountered a problem and needs to close. We are sorry for the inconvenience.

Some research turned up this helpful web page about the BSOD which indicated the problem might be due to Sonic Solutions software. As per instructions, I went to the Add/Remove Programs menu, found, and removed the following programs:

Sonic RecordNow!
DLA

Upon removing RecordNow! an alert notified me that DLA would also be removed, although I still had to remove it separately afterwards. DLA was something I installed a couple months ago along with the Sonic software that allowed me to treat an external Plextor DVD/DL burner as though it was a hard drive, where I could write, read, and rewrite data easily. I found my laptop would often hang when accessing the drive so I stopped using the external burner on the laptop.

Removing these three programs solved the problem.

posted on 14 March, 2006 at 9:37 PM.
Rants, Odds & Ends | Comments (1)

Comments

I'm having the same problem with drvnddm.sys, only I get the blue screen and details on startup and cannot access the computer except in safe mode (no networking), or safe mode w/ command prompt. I tried to start the Windows installer service so I could uninstall the DLA and Sonic Software as suggested, but I'm unable to begin the Windows installer in safe mode. The computer is running Windows XP Pro. Any ideas how to get around this? This is on an office computer, and I was able to round up all the files I need to save in one folder while in safe mode, but all attempts to copy them have failed. I'd appreciate any help. Thanks.

comment by Sara, posted at 6/27/06 1:51 PM

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